This will lead to companies of all sizes offering customized solutions to build stronger relationships with customers. As it becomes increasingly feasible to automate technical aspects of work – coding, research, or data management, for example – the ability to leverage soft skills for tasks that still require a human touch becomes critical. For this reason, in 2024, we will see organizations increasing their investment in developing and nurturing skills and attributes such as emotional intelligence, communication, interpersonal problem solving, high-level strategy, and thought leadership. As has been the case for the past few years, there’s some overlap between these…