GTBank branches will reopen on Wednesday, May 6, 2020, after the government eased parts of the COVID‑19 lockdown.
Bank announces rollout of more than 40 locations
The memo to customers states that over 40 branches nationwide will open gradually, with daily hours from 9 a.m. to 3 p.m. The schedule aims to serve as many clients as possible while keeping safety protocols in place.
Reopening will be phased, so not all locations will be active on the first day. Patrons are urged to check the official list before traveling, because the branch roster may differ by state.
“We are pleased to inform you that we will be re-opening more than 40 more branches across the country from Wednesday, May 6, 2020,” the memo reads. The statement also notes that extended hours are intended to reduce crowding.
Safety measures and service limitations
GTBank requires mask‑wearing for anyone entering a branch. Staff and visitors must also keep physical distance while queuing inside or outside the premises.
Customers may experience longer wait times because staff follow sanitation procedures. “We would also like to implore you to be patient as it might take a bit more time to serve you at our branches during this period,” it says.
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ATM withdrawals remain capped at N200,000 per transaction, and the bank encourages users to rely on digital channels for routine tasks. The GTWorld Mobile App and the *737# USSD service continue to operate without interruption.
While the memo focuses on branch access, it also directs clients to the help centre at gtbank.com/help-centre for complaints and product information.
What customers should verify before visiting
Before heading to a branch, patrons should confirm the specific outlet’s operating status, as the list of open locations is subject to change. The bank’s communication advises checking the official website or contacting the nearest branch for the latest details.
In addition to mask compliance, the memo highlights the importance of maintaining a safe distance while waiting. These steps are intended to protect both customers and employees during the transitional period.
Overall, GTBank’s gradual reopening reflects an effort to balance public health concerns with the need to restore essential banking services across Nigeria.
